COMPANY INFORMATION

WHAT IS BUSHIDOSPORTS.COM?

BushidoSports.com is a trading name of Choke Enterprises (CVR 29563683), a registered company that operates from within Denmark, in the European Union. Our online shop sells high-quality martial arts gear directly from the factory in Japan to customers all over the world. We work closely with prestigious Japanese brands Isami & Reversal in the development, marketing and distribution of new and existing products.

ARE YOU BASED IN DENMARK OR IN JAPAN?

Our sales and customer service offices are based in Denmark. Our production line and warehouse are located in Japan.

IS YOUR WEBSITE SECURE?

Yes, our website is totally secure and uses the latest in protective technology to help ensure that your shopping experience with us is both simple and safe. Your personal details are stored securely and will not be passed on to any outside company or organisation. Our site is powered by EKM Powershop and PayPal, which means you are able to shop at BushidoSports.com without sharing your financial information. We are not given your credit card information, for example. This system is as safe as it gets.

KYOKUSHINKAI 

HOW CAN I ORDER OFFICIAL ISAMI KYOKUSHIN GEAR?

We distribute our parent company Isami's official Kyokushin dogis and belts made in Japan. Although most of these items are available to the general public, there are some exceptions. Below you will find a list with different Kyokushin groups and their specific regulations regarding who can purchase dogis and black belts directly in our webshop:

• Kyokushin-kai (Matsui, Matsushima & Tezuka)
  • dogis: to anyone
  • black belts: not available
• Shin-Kyokushin
  • dogis: to headquarters
  • black belts: to headquarters
• Kyokushin-kan
  • dogis: to headquarters
  • black belts: to headquarters 

If you represent/belong to a Kyokushin group that is not part of any of the Japanese groups listed above, then you may purchase our official Isami Kyokushin dogis and black belts without any restriction. Please note that Kyokushin black belts must be ordered directly via our customer service. If you have any questions, do not hesitate to contact us!

PAYMENT

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

Our shop operates with PayPal's highly-secure payment processing system. This is our recommended payment method. Alternatively, you can also make a direct bank transfer. During checkout you are asked to choose how we should process your payment. Below you will find our payment options...

PayPal: Visa, MasterCard, American Express, Discover, eChecks and PayPal.

Bank Transfer: Please make sure to reference your name and order number in the bank transfer. This will allow us to identify your order and start processing it immediately. Our bank details are:

Choke Enterprises
Handelsbanken
Swift / Bic: HANDDKKK
IBAN: DK0563010007388047

I DON'T HAVE A PAYPAL ACCOUNT. HOW CAN I PAY?

You do not need a PayPal account in order to shop at www.BushidoSports.com. You can use a major credit or debit card of your choice to pay and PayPal will process this payment for you. Obviously, if at some point in the future you decide to open a free PayPal account for yourself, you will enjoy a faster checkout experience in our online shop.

I DON'T HAVE A CREDIT CARD. HOW CAN I PAY?

During checkout, please select "Bank Transfer". You will be given instructions on how to transfer the funds to our bank account. 

CAN I SEND A CHECK OR MONEY ORDER TO PAY FOR MY ORDER?

No, you must use either PayPal or a direct Bank Transfer.

WHAT WILL SHOW IN MY CREDIT CARD STATEMENT?

Payments via PayPal: PAYPAL* CHOKESPORTS

CAN I PAY IN DIFFERENT CURRENCIES?

No. All transactions are charged in U.S. Dollars, which is the base currency in our online shop. However, as you can see on the upper left side of our pages, it is possible to view our prices in different currencies: Australian Dollar, Canadian Dollar, Danish Krone, Euro, Pound Sterling, Swedish Krone and U.S. Dollar. This is a special feature of our shopping cart that helps international customers calculate the cost of our products and services in their home currency. This is meant for information purposes only and the exchange rates may not be totally accurate.

I COULD NOT COMPLETE MY PURCHASE. WHAT SHOULD I DO?

Our system is secure and tested on a daily basis. However some customers have experienced problems during checkout. The two most common reasons are:

a) The billing information you entered does not match your credit card records.

Solution: Check your credit card details and make sure to enter all the required information in the proper fields. If the billing information seems correct, then double check it for spelling errors. Keep in mind that you have the option to have the order shipped to a different address, in which case you must enter both the billing information and the shipping information during checkout. 

b) The transaction was declined. In other words the card was declined by the issuer bank. 

Solution: You should contact the bank where you have the credit card and try to resolve the issue directly with them. Alternatively, use a different credit card to pay for your order.

In the eventuality that your checkout fails, please contact our Customer Service for a personalised service. We will do our best to solve your problem immediately and process the order for you.

ARE IMPORT TAXES INCLUDED IN THE PRICE?

No. You are responsible for sales and all other taxes associated with the order, however designated, except for taxes on BushidoSports.com net income. Our products are shipped directly from Japan to the entire world. Most orders are delivered without any delays. However, depending on the country where you live and the total value of the order, the local customs office might hold your item to charge local taxes. Each country has its own regulations and we have no way of calculating this charge. We recommend you contact the local tax authority in your area to find out in advance exactly what taxes need to be paid.

SHIPPING

DO YOU DELIVER ANYWHERE IN THE WORLD?

We ship our products to North America, the European Union, Oceania, Asia, South America, Africa and the Middle East. Detailed shipping costs can be found during the checkout process, when you have to select a delivery method.

HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?

Express (EMS Express): 3-5 days. This is our recommended shipping method. It has top priority among international mails. Your parcel is insured and it can be tracked online. Express is actually cheaper than Standard for orders that weigh less than 3kg/7lbs.  

Standard (SAL Economy): 14-21 days. This is our economic shipping method. This is a service where international mail is handled as surface mail in both Japan and the destination country and as airmail between the two countries.

Processing Time: please allow 3-5 business days to process your order regardless of the shipping method you select. Some of our products are stored in different places and may need to be sent to our distribution center in Saitama for packing and processing. Our staff will be in touch with you throughout the entire process to make sure you are informed of the status of your order.

DO YOU SHIP ORDERS FROM WITHIN THE EUROPEAN UNION (EU)?

No, we keep all our stock in Japan. Your order will be shipped directly from our main warehouse in Saitama. This allows us to keep a full stock and provide low prices.

WHAT SHIPPING COMPANY DO YOU USE?

We use Japan Postal Service for all orders that are shipped directly from our web distribution center in Saitama. This is the fastest, cheapest and most reliable service out of Japan. We have been using it for many years and can highly recommend it.

CAN YOU SHIP MY ORDER VIA FEDEX OR UPS?

We strongly recommend Japan Postal Service which is already integrated in our system. However, if you prefer to have your order shipped via FedEx or UPS, please contact our customer service directly to provide your account information so we can schedule a pickup. Please note that both shipping methods are more expensive than JPS.

MY ITEM IS HELD AT CUSTOMS. WHAT SHOULD I DO?

Our products are shipped directly from Japan to the entire world. Most orders are delivered without any delays. However, depending on the country where you live, the local customs office might hold your item to charge local taxes. Once you pay the local taxes, your parcel will be released and delivered to you. 

You should contact the local customs office right away to provide the order invoice, pay the import taxes and retrieve the parcel without any further delay. To view and print the order invoice for your records, please click on the link provided in the tracking info email we sent you.

HOW MUCH IS MY SHIPPING?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to the shopping cart and you will be offered shipping method choices and their prices.

HOW COME EXPRESS SHIPPING IS CHEAPER THAN STANDARD SHIPPING FOR MY ORDER?

We use Japan Postal Service for all orders that are shipped directly from our web distribution center in Saitama. According to the Japan Postal Service shipping rates, Express is actually cheaper than Standard for parcels that weigh less than 3kg/7lbs.

DO YOU OFFER SHIPPING DISCOUNTS FOR MULTIPLE ITEMS?

All the shipping charges are based on weight. Our system automatically calculates the total weight of your order when you add items to the shopping cart. So when you order multiple items at once, you benefit from combined shipping discount.

If you are going to place a large gi order, for example, we recommend you contact our customer service directly to get the most accurate shipping rates. Such orders can be shipped in a large carton box.

TRACK & TRACE

CAN I TRACK MY ORDER ONLINE?

Absolutely! Your order is shipped from Japan via EMS Express or SAL Air Mail and can be monitored in real time at www.track-trace.com/post (in English) or directly at the Japan Postal Service page. Make sure to have your 13-digit tracking number at hand. Also please note that once the parcel has entered your country, it should be possible to track it via your country's postal service page. Contact them for more info. 

Gracie Magazine subscriptions and their bonus items are shipped from a warehouse in the United States. No tracking is available for these items. The delivery times are as follows:

USA & Canada: the first issue takes 10 to 15 days to arrive.

Other Countries: the first issue takes 25 to 30 days to arrive.

WHERE CAN I FIND MY TRACKING NUMBER?

After we have processed and packed your order (3-5 days), we dispatch it from our main warehouse in Saitama, Japan. The same day our system sends you an email to confirm the order has been dispatched and to provide the tracking number and instructions on how to track the parcel online.

If you have not received this confirmation email after the processing time has expired, make sure to check your inbox again and also your spambox, because our message might have wrongly been tagged as spam.

Alternatively, you may log on to your personal account in our webshop (on the left hand bar) to see a summary of all your orders and the tracking numbers for each one of them.

EXCHANGES & RETURNS

I PICKED THE WRONG SIZE. CAN I EXCHANGE IT FOR THE CORRECT SIZE?

Yes, you can. In the eventuality that you purchase an item in a size that does not fit you properly, you can return it to us within 7 days from the date of delivery and we will exchange it for you (does not apply to customized/custom made items like Gis and belts with unique embroideries and/or patches). 

To process an exchange, please reference your order number and email us at bushido@chokesports.com. We will then give you further instructions on how to send the item back to us.

We operate a strict returns policy and items need to be sent back to us within 7 days of receiving, with a 14 day maximum limit. Original shipping and handling and return postage charges cannot be refunded. Goods must be in their original state, original packaging, unused and unworn. Any items returned that are not suitable for resale will be refused and returned to buyer with no refund. 

IS IT POSSIBLE TO RETURN AN ITEM?

Here at ChokeSports.com we are committed to making our customers happy. If you are not completely satisfied with your purchase, we will accept the item back for a refund (does not apply to customized/custom made items like Gis and belts with unique embroideries and/or patches). Please note that a 3% restocking fee will be charged.

To process a return, please reference your order number and email us at bushido@chokesports.com. We will then give you further instructions on how to send the item back to us.

We operate a strict returns policy and items need to be sent back to us within 7 days of receiving, with a 14 day maximum limit. Original shipping and handling and return postage charges cannot be refunded. Goods must be in their original state, original packaging, unused and unworn. Please note that a 3% restocking fee will be charged. Any items returned that are not suitable for resale will be refused and returned to buyer with no refund.

DO YOU CHARGE A RESTOCKING FEE FOR RETURNED ITEMS?

Yes, we do. A 3% restocking fee will be charged to all returned items. This does not apply to exchanges though.

I RECEIVED THE WRONG ITEM/AN ITEM IS MISSING IN THE PACKAGE. WHAT SHOULD I DO?

It is very unlikely that we dispatch wrong items to customers. Please check your order invoice and emails or log on to your personal account in our shop (on the left hand bar) to double check the order details. If indeed we made a mistake, we will evidently exchange the item for you free of cost. Please contact our customer service for instructions.

WASHING INSTRUCTIONS

WHAT ARE THE WASHING INSTRUCTIONS FOR THE ISAMI GIS?

1. Wash Gi only, don't wash it with other articles. 
2. About 40°C water. 
3. Never use bleach. 
4. Squeeze lightly. 
5. Dry in the shade, making to original shape. 
6. Don't 100% tumble dry: dry in the shade after 80% tumble dy. 
7. Dry-cleaning is ok. 
8. Hot steam iron with a damp cloth, if needed.

CAN I TUMBLE/MACHINE DRY MY NEW GI?

We do not recommend it. You may tumble dry the uniform up to 80% and then hang dry it in the shade.